Covid - 19 Customer Update
Business update from founder & owner Rugile Mikutovskiene
Our online store is currently open with UK government’s support for online businesses to continue trading in such unprecedented times. “Online retail is still open and encouraged and postal and delivery service will run as normal.” - www.gov.uk as at 23rd March 2020.
How we are keeping safe
At present all orders are being carefully prepared by myself in my studio using delivery services of Royal Mail.
All orders placed by 12pm Monday - Friday will be dispatched the same day (tracked), but please note the delivery times may be a little longer due to Royal Mail dealing with a large volume of deliveries. For international customers, - due to daily changing border controls, please check if you are still able to receive packages to your country before placing an order.
Latest Royal Mail contactless delivery update:
“Signing for and receiving items - in order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.“ - Royal Mail Website
Giving back & supporting our NHS
We would like to help where we can and will be donating £1 from each sale in April 2020 (possibly longer) to the NHS Charities COVID-19 Urgent Appeal. Our NHS staff members and volunteers are absolutely heroes and we would like to show our appreciation and support however possible.
Ella Iconic is small online stationery business based in Royal Tunbridge Wells, specialising in life planners (CEO of My Own Life®) to encourage a better work/life balance by providing carefully designed planning tools. With that in mind, if you are working from home and in need of beautiful and practical stationery or a gift to cheer someone up, please do take a look at our collections.
I hope our products can provide a little joy and brighten your day. Gifts can be sent directly to your family and friends too, just please ensure the shipping address is amended accordingly.
I would like to say a big Thank You to each and everyone of you who continues to support this and other small businesses. It means so much to us, especially now.
Stay safe and healthy. If you have any questions please do get in touch via email email@example.com.
Thank you and much love,
Founder & Owner