Returns

First of all, thank you for shopping with us! We hope you enjoy all our products, but if you are not 100% satisfied with your purchase or simply have changed your mind, you may return your order within 14 days of purchase.

Do note you are liable to pay return shipping fee unless an item is faulty, then shipping costs will be refunded along with the order total. We advise to send the returns back via tracked delivery as until the item reaches us it is under your responsibility. We will issue a refund within 14 days from the day we receive your return and you will receive a system generated email to confirm this.

Any product you return must be in the same condition you received it and in the original packaging along with the receipt and a Returns Form in order to be approved for a refund. More information is available in the Returns Form. 

 

Exchanges
We currently do not offer an exchange option. If you would like to exchange, please follow the Returns procedure above and reorder your desired product(s).
 

Need to get in touch?
Should you have any questions, please get in touch via email: info@ellaiconic.co.uk