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RETURNS

RETURNS & REFUNDS

We hope you enjoy all our products but should you have to, you can return a product for up to 14 days from the date you purchased it (according to our terms & conditions). We will refund you within 14 days from the day we receive your return. Do note you are liable to pay return shipping fee unless an item is faulty, then shipping costs will be refunded along with the order total. We advise to send the returns back via tracked delivery as until the item reaches us it is under your responsibility. 

Any product you return must be in the same condition you received it and in the original packaging along with the receipt and a returns form in order to be approved for a return or an exchange. More information is available in the returns form.

Also you may contact us via info@ellaiconic.co.uk should you have further questions.